CuAlerts and Fraud Prevention
At Impact CU, we believe in keeping our members educated to the ongoing security issues and scams that could potentially harm our members. Below you will find detailed information about security issues that credit unions are currently facing. We encourage you to use this information to learn how to better protect yourself from scams. If you'd like to be notified of alerts, please sign up for CuAlerts through home banking or stop into your nearest location.
If you're ever concerned about something suspicious happening on your account, something you received in the mail or a phone call, don't hesitate to Contact Us, we're here to help.
Urgent Alerts or Current Threats:
July 24, 2015 - Phishing Phone Calls:
A few members have called to let us know that they have received automated calls saying their "Impact card has been blocked....", then they are told to press 1 for more information. These are not legitimate phone calls from the Credit Union. These calls are phishing for details about your account and your card. If you receive one of these calls, DO NOT provide any information. If you have already provided details to anyone over the phone, please contact the credit union so that we can take steps to protect your account.
Please remember....we will never contact you by phone or email to request personal account information or any other confidential information.
We recommend that our members closely monitor their accounts for suspicious transactions. If you’re are not registered already, we encourage members to sign up for CuAlerts. To learn more about phishing scams, visit the Better Business Bureau website.